LOUISE EMILIE DIOUF

Microfinance Specialist | Survey & Communication Professional
Ouakam, Dakar, SN.

About

Highly analytical and results-driven professional with a strong background in microfinance, extensive experience in conducting large-scale impact assessment surveys, and proven capabilities in communication and project support. Adept at collecting and analyzing crucial data to inform strategic decisions and enhance program effectiveness, particularly within development and financial inclusion sectors.

Work

GFA GROUP
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Project Monitoring & Evaluation Assistant

Dakar, Dakar, Senegal

Summary

Monitored and evaluated the impact of GFA Group's interventions, ensuring data-driven insights for program effectiveness.

Highlights

Conducted comprehensive follow-up on the effects of GFA interventions, covering the period from January 2024 to February 2025.

Collected and analyzed data to assess the real-world impact of development initiatives, providing critical feedback for strategic adjustments.

Prepared detailed reports on program outcomes, contributing to evidence-based decision-making and accountability.

Programme REUSSIR GIZ
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Conducted surveys to assess the impact of the 'Réussir au Sénégal' program on participants, providing crucial data for evaluation.

Highlights

Executed a targeted survey to evaluate the effects of the 'Réussir au Sénégal' program on participants in February 2025.

Collected and processed participant feedback, ensuring data integrity for subsequent program analysis and reporting.

Programme REUSSIR GIZ
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Performed impact assessment surveys for the 'Réussir au Sénégal' program, gathering beneficiary data.

Highlights

Conducted surveys to gauge the impact of the 'Réussir au Sénégal' program on beneficiaries during August 2024.

Systematically collected and recorded participant responses, contributing to ongoing program monitoring.

Programme REUSSIR GIZ
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Carried out surveys to evaluate the outcomes of the 'Réussir au Sénégal' program among participants.

Highlights

Implemented surveys focused on the effects of the 'Réussir au Sénégal' program on participants in August 2023.

Ensured accurate data capture and preliminary analysis, supporting program evaluation efforts.

Programme REUSSIR GIZ
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Conducted surveys to assess the effects of the 'Réussir au Sénégal' program on its participants.

Highlights

Executed surveys to measure the impact of the 'Réussir au Sénégal' program on participants in February 2022.

Gathered qualitative and quantitative data, ensuring comprehensive feedback for program assessment.

Programme REUSSIR GIZ
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Conducted surveys for the 'Réussir au Sénégal' program, focusing on participant outcomes over a six-month period.

Highlights

Surveyed participants of the 'Réussir au Sénégal' program from January to June 2021 to evaluate program impact.

Collected and documented data on beneficiary experiences, contributing to period-specific impact reports.

Programme REUSSIR GIZ
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Performed surveys for the 'Réussir au Sénégal' program, assessing participant impact and outcomes.

Highlights

Conducted targeted surveys on the effects of the 'Réussir au Sénégal' program on participants in June 2021.

Analyzed collected data to identify key trends and insights, supporting program performance assessment.

Programme REUSSIR GIZ
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Executed surveys for the 'Réussir au Sénégal' program, gathering data on beneficiary experiences and program effectiveness.

Highlights

Carried out surveys to assess the impact of the 'Réussir au Sénégal' program on participants in February 2021.

Collected and processed participant feedback, contributing to ongoing program evaluation.

Programme REUSSIR GIZ
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Conducted surveys for the 'Réussir au Sénégal' program, assessing participant impact over a three-month period.

Highlights

Surveyed participants of the 'Réussir au Sénégal' program from October to December 2019 to evaluate program impact.

Collected and documented data on beneficiary experiences, contributing to period-specific impact reports.

Programme REUSSIR GIZ
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Performed impact assessment surveys for the 'Réussir au Sénégal' program, gathering beneficiary data over a three-month period.

Highlights

Conducted surveys to gauge the impact of the 'Réussir au Sénégal' program on beneficiaries from July to September 2019.

Systematically collected and recorded participant responses, contributing to ongoing program monitoring.

Projet SHEP / JICA / ANCAR/DHORT
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Assistante de Recherche et d'Appui

Dakar, Dakar, Senegal

Summary

Provided essential research and administrative support for a horticultural capacity-building project, focusing on empowerment and gender impact.

Highlights

Supported the 'Projet de Renforcement des Capacités des Petits Producteurs Horticoles des Niayes' by assisting in research activities and providing operational support.

Contributed to initiatives promoting economic empowerment and gender equality within the agricultural sector, impacting small producers.

Collaborated with JICA, ANCAR, and DHORT teams to ensure effective project implementation and stakeholder engagement.

Programme REUSSIR (GIZ)
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Conducted an impact assessment survey for the 'REUSSIR au SENEGAL' program, collecting data from beneficiaries to evaluate intervention effectiveness.

Highlights

Managed data collection from beneficiaries of the 'REUSSIR au SENEGAL' program from January 2020 to June 2021, assessing intervention impact.

Ensured accuracy and completeness of survey data, contributing to comprehensive program evaluation reports.

Programme REUSSIR (GIZ)
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Performed impact evaluation surveys for the 'REUSSIR au SENEGAL' program, gathering beneficiary feedback over a six-month period.

Highlights

Conducted beneficiary surveys for the 'REUSSIR au SENEGAL' program from January to June 2019, focusing on intervention outcomes.

Analyzed collected data to identify key trends and insights, supporting program performance assessment.

Programme REUSSIR (GIZ) (Deutsche Gesellschaft für internationale Zusammenarbeit)
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Enquêtrice (Surveyor)

Dakar, Dakar, Senegal

Summary

Investigated job creation and income growth among beneficiaries of the REUSSIR program, contributing to economic impact assessment.

Highlights

Led surveys focused on employment generation and income increase for REUSSIR program beneficiaries between July and September 2018.

Quantified economic improvements and challenges faced by participants, providing data for socio-economic reports.

VDN DAKAR-SAINT LOUIS Prolongation Project
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Enquêtrice (Surveyor/Investigator)

Dakar, Dakar, Senegal

Summary

Conducted census and identification of affected persons for the VDN DAKAR-SAINT LOUIS extension project, ensuring accurate stakeholder mapping.

Highlights

Performed census and identification of individuals impacted by the VDN DAKAR-SAINT LOUIS road extension project.

Collected crucial demographic and socio-economic data to facilitate fair compensation and resettlement planning.

Ensured compliance with project guidelines for stakeholder engagement and data integrity during the survey period.

LONASE - Direction Marketing et Communication
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Stagiaire en Communication (Communication Intern)

Dakar, Dakar, Senegal

Summary

Supported the Marketing and Communication Department by developing diverse communication materials and managing operational logistics.

Highlights

Drafted informative notes, service notes, and mailing content to enhance internal and external communication efforts.

Developed mission letters, action plans, and media plans, streamlining communication strategies and outreach.

Managed per diem expenses for reporters, ensuring efficient financial administration for field assignments.

Contributed to public relations and brand visibility through consistent and professional content creation.

Phone Group – Quality Center - Inter Call - MSI
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Téléopératrice (Call Center Agent)

Dakar, Dakar, Senegal

Summary

Managed customer orders, facilitated online sales, and conducted satisfaction surveys across multiple call center environments.

Highlights

Validated customer orders on the C-Discount platform, ensuring accuracy and efficient processing of transactions.

Engaged in online sales activities, contributing to revenue generation and customer acquisition targets.

Conducted customer satisfaction surveys, gathering feedback to improve service quality and customer retention.

Provided effective customer support, resolving inquiries and enhancing overall client experience.

HPR-ANKH et IFE
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Enquêtrice (Surveyor/Investigator)

Dakar, Dakar, Senegal

Summary

Conducted comprehensive surveys for resettlement and market analysis projects, gathering data from affected populations and vendors.

Highlights

Carried out census and identification for the Hann Cap des Biches line renewal project's action and resettlement plan.

Surveyed wholesale vegetable vendors in Castor and Gueule Tapée markets, providing insights into market dynamics and supply chains.

Collected critical data to inform urban planning and economic development initiatives for impacted communities.

Education

ESEA ex ENEA (Ecole Supérieure D'Economie Appliquée)
Dakar, Dakar, Senegal

Licence

Microfinance

ESEA ex ENEA (Ecole Supérieure D'Economie Appliquée)
Dakar, Dakar, Senegal

DTS (Diplôme de Technicien Supérieur)

Microfinance

Université Cheikh Anta DIOP de DAKAR
Dakar, Dakar, Senegal

DEUG

Sciences Juridiques

Lycée Mixte Maurice Delafosse
Dakar, Dakar, Senegal

Baccalauréat

Série L2

Languages

French
English
Serere
Wolof

Skills

Customer Service & Sales

Customer Support, Online Sales, Order Validation, Client Relations.

Survey & Research

Survey Design, Data Collection, Impact Assessment, Field Research, Quantitative Analysis, Qualitative Research, Beneficiary Identification, Satisfaction Surveys.

Microfinance

Microfinance Operations, Financial Inclusion, Credit Analysis, Program Evaluation.

Communication & Marketing

Report Writing, Technical Documentation, Communication Strategy, Content Creation, Public Relations, Marketing Communications, Media Planning.

Software & Tools

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Data Entry.

Project Support

Administrative Support, Stakeholder Engagement, Operational Logistics, Data Validation, Program Monitoring.

Interests

General

Discovery, Sports, Reading, Travel.